CallCenterTechs

Google now offers a call routing service so folks might want to learn about their offerings to see if this is something that could impact their business. Since Google has such a wide reach I suspect that our clients might be interested in services like this so best to be prepared by understanding what they are doing in the marketplace.

Google Voice Finally Available to More Users

Google Voice, the company’s service for managing your various phone lines, is finally opening up to more people. Starting today, the company is sending out invites to users who have been requesting them since the service – formerly known as GrandCentral – re-emerged back in March.

http://mashable.com/2009/06/25/google-voice-invites/

Google Voice: 5 Reasons to Use It, 5 Reasons to Think Twice

Google Voice allows you to unite all of your phones under a single number and then use a powerful set of controls to determine how calls are handled. At the same time, though, adopting Google Voice as your communications commander introduces some potential negatives, ranging from privacy-related concerns to questions about reliability.

http://www.pcworld.com/article/167424/google_voice_pros_cons.html

This entry was posted on Friday, June 26th, 2009 at 12:33 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.